At Dominic Weaves, we strive to ensure that our customers are completely satisfied with their purchases. We understand that sometimes, an item may not meet your expectations, or issues may arise with your order. In such cases, we offer a straightforward and easy-to-understand Return & Refund Policy to provide peace of mind for our valued customers.
If you are not happy with your purchase or have received a damaged or defective product, please carefully review the details below to understand how our returns and refund process works.
1. Returns
We want you to be completely satisfied with your order. If you receive a product that is damaged or defective, we offer a 7-day return policy from the date of delivery.
Conditions for Returning an Item:
The product must be returned in its original condition, meaning it must be unused, unopened, and in resalable condition.
The item should be returned with all its original packaging, including tags, labels, and any accessories or additional items that were included in the package.
We accept returns only for products that were damaged or defective at the time of delivery, or if the wrong item was shipped.
How to Initiate a Return:
If your product is damaged or defective, or if you received the wrong item, please contact us within 7 days from the date you received your order.
To initiate the return process, send an email to [email protected] with the following details:
Your order number
A brief description of the issue (e.g., product damage, incorrect item, etc.)
Photographic evidence of the damaged/defective product or the incorrect item received (if applicable).
Your contact details and shipping address for any potential replacements.
Once we receive your return request, we will review your case and provide instructions on how to proceed with returning the product.
2. Refunds
Once we receive your returned item, we will carefully inspect it to confirm that it meets the requirements for a return. After approval, we will process your refund as follows:
Refund Process:
Store Credit: In most cases, we will issue a store credit for the value of the returned item. This credit can be used for future purchases on our website.
Replacement: If the item is defective or damaged, and a replacement product is available, we will offer you a replacement product at no additional cost.
Cash Refund: If you prefer a cash refund instead of store credit, this can be arranged, but it may take a few additional business days for processing.
Please note that the refund or replacement will only be processed once the returned item has been inspected and confirmed to meet the return criteria. This process generally takes 7-10 business days from the date we receive the returned item.